<span class="govuk-caption-l">Upload lettings logs in bulk (<%= @form.year_combo %>)</span>
<h1 class="govuk-heading-l">Prepare your file</h1>
<p class="govuk-body govuk-!-margin-bottom-2"><%= govuk_link_to "Read the full guidance", bulk_upload_lettings_log_path(id: "guidance", form: { year: @form.year }) %> before you start if you have not used bulk upload before.</p>
<p class="govuk-body govuk-!-margin-bottom-2">Use one of these templates to upload logs for 2023/24:</p>
<ul class="govuk-list govuk-list--bullet">
<li>
<%= govuk_link_to "New template", @form.template_path %>: In this template, the questions are in the same order as the 2023/24 paper form and web form.
<%= govuk_link_to "Download the new template", @form.template_path %>: In this template, the questions are in the same order as the 2023/24 paper form and web form.
</li>
<li>
<%= govuk_link_to "Legacy template", @form.legacy_template_path %>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end.
<%= govuk_link_to "Download the legacy template", @form.legacy_template_path %>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end.
</li>
</ul>
<p class="govuk-body govuk-!-margin-bottom-2">There are 7 or 8 rows of content in the templates. These rows are called the ‘headers’. They contain the CORE form questions and guidance about which questions are required and how to format your answers.</p>
<h2 class="govuk-heading-s">Create your file</h2>
<ul class="govuk-list govuk-list--bullet">
<li>Fill in the template with CORE data from your housing management system according to the <%= govuk_link_to "Lettings #{@form.year_combo} Bulk Upload Specification", @form.specification_path %>.</li>
<li>Fill in the template with data from your housing management system. Your data should go below the headers, with one row per log. Leave column A blank - the bulk upload fields start in column B.</li>
<li>Make sure each column of your data aligns with the matching headers above. You may need to reorder your data.</li>
<li>Use the <%= govuk_link_to "Lettings #{@form.year_combo} Bulk Upload Specification", @form.specification_path %> to check your data is in the correct format.</li>
<li><strong>Username field:</strong> To assign a log to someone else, enter the email address they use to log into CORE.</li>
<li><strong>Headers:</strong> If you are using the new template, keep the headers. If you are using the legacy template, you can either keep or remove the headers.</li>
<li>If you have to manually enter large volumes of data into the bulk upload template, we recommend creating logs directly in the service instead. <%= govuk_link_to "Find out more about exporting your data", bulk_upload_lettings_log_path(id: "guidance", form: { year: @form.year }) %>.</li>
<li>If you are using the new template, keep the headers. If you are using the legacy template, you can either keep or remove the headers. If you remove the headers, you should also remove the blank column A.</li>
</ul>
<%= govuk_inset_text(text: "You can upload both general needs and supported housing logs in the same file for 2023/24 data.") %>
<span class="govuk-caption-l">Upload sales logs in bulk (<%= @form.year_combo %>)</span>
<h1 class="govuk-heading-l">Prepare your file</h1>
<p class="govuk-body govuk-!-margin-bottom-2"><%= govuk_link_to "Read the full guidance", bulk_upload_sales_log_path(id: "guidance", form: { year: @form.year }) %> before you start if you have not used bulk upload before.</p>
<p class="govuk-body govuk-!-margin-bottom-2">Use one of these templates to upload logs for 2023/24:</p>
<ul class="govuk-list govuk-list--bullet">
<li><%= govuk_link_to "New template", @form.template_path %>: In this template, the questions are in the same order as the 2023/24 paper form and web form.</li>
<li><%= govuk_link_to "Legacy template", @form.legacy_template_path %>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end.</li>
<li><%= govuk_link_to "Download the new template", @form.template_path %>: In this template, the questions are in the same order as the 2023/24 paper form and web form.</li>
<li><%= govuk_link_to "Download the legacy template", @form.legacy_template_path %>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end.</li>
</ul>
<p class="govuk-body govuk-!-margin-bottom-2">There are 7 or 8 rows of content in the templates. These rows are called the ‘headers’. They contain the CORE form questions and guidance about which questions are required and how to format your answers.</p>
<h2 class="govuk-heading-s">Create your file</h2>
<ul class="govuk-list govuk-list--bullet">
<li>Fill in the template with CORE data from your housing management system according to the <%= govuk_link_to "Sales #{@form.year_combo} Bulk Upload Specification", @form.specification_path %>.</li>
<li>Fill in the template with data from your housing management system. Your data should go below the headers, with one row per log. The bulk upload fields start at column B. Leave column A blank.</li>
<li>Make sure each column of your data aligns with the matching headers above. You may need to reorder your data.</li>
<li>Use the <%= govuk_link_to "Sales #{@form.year_combo} Bulk Upload Specification", @form.specification_path %> to check your data is in the correct format.</li>
<li><strong>Username field:</strong> To assign a log to someone else, enter the email address they use to log into CORE.</li>
<li><strong>Headers:</strong> If you are using the new template, keep the headers. If you are using the legacy template, you can either keep or remove the headers.</li>
<li>If you have to manually enter large volumes of data into the bulk upload template, we recommend creating logs directly in the service instead. <%= govuk_link_to "Find out more about exporting your data", bulk_upload_sales_log_path(id: "guidance", form: { year: @form.year }) %>.</li>
<li>If you are using the new template, keep the headers. If you are using the legacy template, you can either keep or remove the headers.</li>
<li>If you are using the new template, keep the headers. If you are using the legacy template, you can either keep or remove the headers. If you remove the headers, you should also remove the blank column A.</li>
<h1 class="govuk-heading-l">How to upload logs in bulk</h1>
<div class="govuk-!-padding-bottom-4">
<h2 class="govuk-heading-s">Uploading sales and lettings logs</h2>
<p class="govuk-body">You can upload one sales or lettings log at a time, or many at once (known as ‘bulk upload’) with a comma-separated values (CSV) spreadsheet file.</p>
<p class="govuk-body">Bulk upload may be easier if your organisation deals with many logs, or if you can export CSV data from your Housing Management System (HMS). If your organisation only deals with a small amount of logs, or you cannot export CSV data, it’s probably easier to enter logs individually.</p>
<%= govuk_warning_text text: "You cannot upload lettings and sales logs with the same template - you must export each data type separately, then upload them" %>
</div>
<p class="govuk-body">Bulk upload may be easier if your organisation deals with many logs, or if you can export CSV data from your Housing Management System (HMS).</p>
<div class="govuk-!-padding-bottom-4">
<h2 class="govuk-heading-s">Creating your CSV files</h2>
<p class="govuk-body">To bulk upload successfully, all spreadsheets must be in the correct CSV format.</p>
<p class="govuk-body">In most programs, you must resave files as CSV - it’s not usually the default setting. CSV files are also unformatted, so any formatting added before saving (for example colours) will automatically disappear.</p>
<%= govuk_details(summary_text: "More about CSV") do %>
<p class="govuk-body">A CSV file is a basic spreadsheet with data values in plain text, and columns separated by commas. Each data row is a new text line.</p>
<p class="govuk-body">CSV data is easier to process than more common advanced spreadsheet formats, for example Excel. It means CSV is well suited to upload large, or multiple data sets.</p>
<% end %>
<p class="govuk-body">If your organisation only deals with a small amount of logs, or you cannot export CSV data, it’s probably easier to create logs individually using the online form.</p>
<p class="govuk-body">Export CSV data directly from your current systems, or export then adjust it to CSV.</p>
<p class="govuk-body">You can then upload it via a button at the top of the lettings and sales logs pages.</p>
<%= govuk_details(summary_text: "My organisation has a HMS") do %>
<p class="govuk-body">Some HMS providers sell an add-on "eCORE" module, which exports CSV data for you.</p>
<p class="govuk-!-font-weight-bold">It can take HMS providers a while to update these per new collection year, so you may have to wait for updates to export, or adjust your data manually post-export.</p>
<%= govuk_accordion do |accordion| %>
<%= accordion.with_section(heading_text: "Exporting your data", expanded: true) do %>
<p class="govuk-body">Export CSV data directly from your current systems.</p>
<p class="govuk-body">You should export lettings and sales data separately, and data from different collection years separately.</p>
<p class="govuk-body">The exported CSV file should have one row per log so that the data can fit into the bulk upload template.</p>
<p class="govuk-body"><strong>If your organisation has an HMS</strong></p>
<p class="govuk-body">Some HMS providers sell an add-on "eCORE" module, which exports CSV data in the format we require.</p>
<p class="govuk-body"><strong>If your organisation does not have an HMS</strong></p>
<p class="govuk-body">Your organisation’s IT team may be able to export CSV data for you, depending on how data is stored in your organisation.</p>
<p class="govuk-body">Review the bulk upload template and specification carefully to understand how we expect data to be mapped and formatted. The next 2 sections explain more about these documents.</p>
<% end %>
<%= govuk_details(summary_text: "My organisation does not have a HMS") do %>
<p class="govuk-body">Your organisation’s IT team may be able to export CSV data for you - <%= govuk_link_to "find out more about data specification", @form.specification_path, target: "_blank" %>. This document outlines:</p>
<%= accordion.with_section(heading_text: "Using the bulk upload template") do %>
<p class="govuk-body">For each collection year, we publish a bulk upload template and specification.</p>
<p class="govuk-body">The bulk upload templates contain 7 or 8 rows of ‘headers’ with information about how to fill in the template, including:</p>
<ul class="govuk-list govuk-list--bullet">
<li>required fields</li>
<li>each field's valid response</li>
<li>the CORE form questions and their field numbers</li>
<li>each field’s valid responses</li>
<li>if/when certain fields can be left blank</li>
<li>which fields are used to check for duplicate logs</li>
</ul>
<% if @form.year == 2022 %>
<p class="govuk-body">Fields must be in the same order as <%= govuk_link_to "the template", @form.template_path %>. Copy each column of your exported data one at a time and paste into the correct template column.</p>
<% else %>
<p class="govuk-body">Fields can appear in any order, as long as you include the <%= govuk_link_to "template document", @form.template_path %> headers, to easily identify what each column represents. You can rearrange data columns to match your system exports, copy-pasting multiple columns at once. For data stored in multiple systems, you can copy-paste all columns for one system next to each other, repeating this for subsequent system exports.</p>
<% end %>
<p class="govuk-body">You can paste your data below the headers or copy the headers and insert them above the data in your file. The bulk upload fields start at column B. Leave column A blank.</p>
<p class="govuk-body">Make sure that each column of data aligns with the corresponding question in the headers. We recommend ordering your data to match the headers, but you can also reorder the headers to match your data. When processing the file, we check what each column of data represents based on the headers above.</p>
<p class="govuk-body">For 2023/24 uploads, there are 2 templates to choose from, a new template and a legacy template. They outline suggested ways of ordering your data.</p>
<p class="govuk-body">You must include the headers in your file when you upload, unless your data matches the exact order of the legacy template. If you choose to remove the headers, you must also remove the blank column A.</p>
<p class="govuk-body"><strong>New template</strong>: In this template, the questions are in the same order as the 2023/24 paper form and web form. Use this template if your organisation is new to bulk upload or if your housing management system matches the new column ordering.</p>
<p class="govuk-body"><%= govuk_link_to "Download the lettings bulk upload template (2023 to 2024) – New question ordering", @form.lettings_template_path %></p>
<p class="govuk-body"><%= govuk_link_to "Download the sales bulk upload template (2023 to 2024) – New question ordering", @form.sales_template_path %></p>
<p class="govuk-body"><strong>Legacy template</strong>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end. Use this template if you have not updated your system to match the new template yet.</p>
<p class="govuk-body"><%= govuk_link_to "Download the lettings bulk upload template (2023 to 2024) - Legacy version", @form.lettings_legacy_template_path %></p>
<p class="govuk-body"><%= govuk_link_to "Download the sales bulk upload template (2023 to 2024) – Legacy version", @form.sales_legacy_template_path %></p>
<% end %>
</div>
<div class="govuk-!-padding-bottom-4">
<h2 class="govuk-heading-s">Getting help</h2>
<p class="govuk-body">There is no step-by-step bulk upload guide like there is with single log upload. However, you can download <%= @form.year == 2022 ? govuk_link_to("our template", @form.template_path) : "one of our templates" %>, which you can copy-paste data into from your systems column-by-column. You can also view a post-upload report showing any data errors, and our <%= govuk_link_to "data specification", @form.specification_path, target: "_blank" %> can help fix these.</p>
<% if @form.year == 2023 %>
<%= govuk_details(summary_text: "How to choose the right template") do %>
<p class="govuk-body">Use one of these templates to upload logs for 2023/24:</p>
<p class="govuk-body"><%= govuk_link_to "New template", @form.template_path %>: In this template, the questions are in the same order as the 2023/24 paper form and web form. Use this template if your organisation is new to bulk upload or if your housing management system matches the new column ordering.</p>
<p class="govuk-body"><%= govuk_link_to "Legacy template", @form.legacy_template_path %>: In this template, the questions are in the same order as the 2022/23 template, with new questions added on to the end. Use this template if you have not updated your system to match the new template yet.</p>
<% end %>
<%= accordion.with_section(heading_text: "Using the bulk upload specification") do %>
<p class="govuk-body">The bulk upload specification contains the same information as the template headers, as well as more details about the accepted responses for each question. For multiple-choice questions, we use number or letter codes to represent each option, and the specification shows what answer each code represents.</p>
<p class="govuk-body">There is a separate specification for lettings and sales:</p>
<p class="govuk-body"><%= govuk_link_to "Download the lettings bulk upload specification (2023 to 2024)", @form.lettings_specification_path, target: "_blank" %></p>
<p class="govuk-body"><%= govuk_link_to "Download the sales bulk upload specification (2023 to 2024)", @form.sales_specification_path, target: "_blank" %></p>
<p class="govuk-body">If your upload fails because there are errors in the data, you can use the specification to help correct the errors. Having your file, the error report, and the specification open at the same time will make it easy to cross-reference field numbers and check accepted responses.</p>
<% end %>
<p class="govuk-body">If you still need support mapping data in the way we need, DLUHC’s helpdesk can help. If your data is across multiple systems, or is hard to export as a single file in the correct format, you could try different exports, or copy-pasting data by hand.</p>
</div>
<%= accordion.with_section(heading_text: "Saving your file as a CSV") do %>
<p class="govuk-body">To bulk upload successfully, all spreadsheets must be in the correct CSV format. </p>
<p class="govuk-body">If you’ve pasted your data into the template, you will need to resave the file as a CSV.</p>
<p class="govuk-body">CSV files are unformatted, so any formatting added before saving (for example colours) will automatically disappear.</p>
<p class="govuk-body"><strong>What is a CSV?</strong></p>
<p class="govuk-body">A CSV file is a basic spreadsheet with data values in plain text, and columns separated by commas. Each data row is a new text line.</p>
<p class="govuk-body">CSV data is easier to process than more common advanced spreadsheet formats, for example Excel. It means CSV is well suited to upload large data sets.</p>
<p class="govuk-body"></p>
<% end %>
<%= accordion.with_section(heading_text: "Next steps") do %>
<p class="govuk-body">Once you've saved your CSV file, you can upload it via a button at the top of the lettings and sales logs pages.</p>
<p class="govuk-body">When your file is done processing, you will receive an email explaining your next steps. If all your data is valid, your logs will be created. If some data is invalid, you’ll receive an email with instructions about how to resolve the errors.</p>
<p class="govuk-body">If your file has errors on fields 1 through 17, you must fix these in the CSV. This is because we need to know these answers to validate the rest of the data. Any errors in these fields will be featured in the error report’s summary tab.</p>
<p class="govuk-body">If none of your errors are in fields 1 through 17, you can choose how to fix the errors. You can either fix them in the CSV and reupload, or create partially complete logs and answer the remaining questions on the CORE site. Any errors that affect a significant number of logs will be featured in the error report’s summary tab to help you decide.</p>
<p class="govuk-body"></p>
<% end %>
<%= accordion.with_section(heading_text: "Getting help") do %>
<p class="govuk-body">The bulk upload template and specification should contain all the information you need to format your data correctly and fix any errors found during processing. If you still need support with your bulk upload, <%= govuk_link_to "contact the helpdesk", GlobalConstants::HELPDESK_URL %>.</p>
<% if FormHandler.instance.in_crossover_period? %>
<p class="govuk-body govuk-body-m"><strong>End of year deadline - <%= formatted_deadline %>:</strong> Deadline to submit logs for tenancies starting between <%= collection_start_date(Time.zone.now).to_formatted_s(:govuk_date) %> to <%= collection_end_date(Time.zone.now).to_formatted_s(:govuk_date) %></p>
<p class="govuk-body govuk-body-m"><strong><%= "#{current_quarter.quarter} - #{current_quarter.cutoff_date.strftime('%A')} #{current_quarter.cutoff_date.to_formatted_s(:govuk_date)}" %>:</strong> Quarterly cut off date for tenancies and sales starting between <%= current_quarter.quarter_start_date.to_formatted_s(:govuk_date) %> and <%= current_quarter.quarter_end_date.to_formatted_s(:govuk_date) %>.</p>
<% end %>
<% if !FormHandler.instance.in_crossover_period? %>
<p class="govuk-body govuk-body-m">Try to complete your logs for each quarter by the cut-off date.</p>
<p class="govuk-body govuk-body-m">You can still create logs for a previous quarter after its cut-off date, as long as you complete them by the <strong>end-of-year deadline: <%= formatted_deadline %>.</strong></p>
<% end %>
<% if FormHandler.instance.in_crossover_period? %>
<p class="govuk-body govuk-body-m">Prioritise completing logs for the closing collection year. You must complete all <%= previous_lettings_form.start_date.year %> to <%= previous_lettings_form.submission_deadline.year %> logs must by the end-of-year deadline. You can still create <%= current_lettings_form.start_date.year %> to <%= current_lettings_form.submission_deadline.year %> logs for this quarter after the quarterly cut-off date.</p>
<% end %>
<%= govuk_details(summary_text: "Quarterly cut-off dates for 2023 to 2024") do %>
<p class="govuk-body govuk-body-m">The 2023 to 2024 quarterly cut-off dates are:</p>
<ul class="govuk-list govuk-list--bullet">
<li class="govuk-!-padding-bottom-4"><strong>Q1 - Friday 14 July 2023:</strong> Quarterly cut-off date for tenancies and sales starting between 1 April 2023 and 30 June 2023.</li>
<li class="govuk-!-padding-bottom-4"><strong>Q2 - Friday 13 October 2023:</strong> Quarterly cut-off date for tenancies and sales starting between 1 July 2023 and 30 September 2023.</li>
<li class="govuk-!-padding-bottom-4"><strong>Q3 - Friday 12 January 2024:</strong> Quarterly cut-off date for tenancies and sales starting between 1 October 2023 and 31 December 2023.</li>
<li class="govuk-!-padding-bottom-4"><strong>End of year deadline - Friday 7 June 2024:</strong> Deadline for tenancies and sales starting between 1 January 2024 and 31 March 2024, plus any late submissions for the 2023 to 2024 collection year.</li>
</ul>
<p class="govuk-body govuk-body-m">It is important that you meet these cut-off dates because we submit data to the Office for National Statistics quarterly, helping them create essential inflation statistics.</p>
<p class="govuk-body govuk-body-m">Meeting these cut-off dates also gives you more accurate data for your own analysis, and reduces the burden at the end of the year.</p>
<p class="govuk-body govuk-body-m">If you are not able to meet these quarterly dates, submit your logs as soon as you can so that they can be included in the annual data.</p>
<p class="govuk-body-s">For lettings starting during 1 April 2023 to 31 March 2024 and sales completing during the same period, use the 2023/24 forms.</p>
<% end %>
<p class="govuk-body">Use the 2023 to 2024 forms for lettings that start and sales that complete between 1 April 2023 and 31 March 2024.</p>
<%= govuk_tabs(title: "Collection resources") do |c| %>
<% if FormHandler.instance.lettings_form_for_start_year(2023) && FormHandler.instance.lettings_form_for_start_year(2023).edit_end_date > Time.zone.today %>
<h3 class="govuk-heading-s">Lettings 2023/24</h3>
<%= render DocumentListComponent.new(items: [
<% c.with_tab(label: "Lettings 2023/24") do %>
<%= render DocumentListComponent.new(items: [
{
name: "Lettings log for tenants (2023/24)",
name: "Download the lettings log for tenants (2023 to 2024)",
You have uploaded <%= pluralize(@bulk_upload.logs.count, "log") %>. There are errors in <%= pluralize(@bulk_upload.logs_with_errors_count, "log") %>, and <%= pluralize(@bulk_upload.bulk_upload_errors.count, "error") %> in total. Select the log to fix the errors.
You have uploaded <%= pluralize(@bulk_upload.logs.count, "log") %>. There are errors in <%= pluralize(@bulk_upload.remaining_logs_with_errors_count, "log") %>, and <%= pluralize(@bulk_upload.remaining_errors_count, "error") %> in total. Select the log to fix the errors.
<p class="govuk-body">This page includes details of when a CORE log is and is not required, what to do if a tenant or buyer is reluctant to answer questions in a log, and other information about submitting logs using CORE.</p>
<%= govuk_accordion do |accordion| %>
<%= accordion.with_section(heading_text: "How to create logs", expanded: true) do %>
<p class="govuk-body">There are 2 ways to create logs on CORE.</p>
<p class="govuk-body">You can create logs one at a time by answering questions using the online form. Click the “Create a new log” button on the logs page to create logs this way.</p>
<p class="govuk-body">You can also create many logs at once by uploading a CSV file. This might be faster than creating logs individually if your organisation has its own database and a way to export the data. Click the “Upload logs in bulk” button on the logs page to create logs this way. For more information, <%= govuk_link_to "read the full guidance on bulk upload", bulk_upload_lettings_log_path(id: "guidance", form: { year: current_collection_start_year }) %>.</p>
<p class="govuk-body">Once you have created and completed a log, there is nothing more you need to do to submit the data.</p>
<% end %>
<%= accordion.with_section(heading_text: "What scenarios require a new log?") do %>
<p class="govuk-body">For general needs, you should complete a log for each new tenancy intended to last 2 years or more if it is social rent or affordable rent, or of any length if it is intermediate rent.</p>
<p class="govuk-body">For supported housing, you should complete a log for each new letting of any length.</p>
<p class="govuk-body">If a new tenancy agreement is signed, create a new log.</p>
<% end %>
<%= accordion.with_section(heading_text: "Types of lettings you should create logs for") do %>
<p class="govuk-body">You’ll need to create a log for:</p>
<ul class="govuk-list govuk-list--bullet">
<li>Tenants in general needs housing allocated a new letting. This includes tenants moving into the social rented sector from outside, existing social tenants moving between properties or landlords, and existing social tenants renewing lettings in the same property. If fixed-term and social or affordable rent, only include tenancies of 2 years or more.</li>
<li>Tenants in supported housing (social housing, sheltered accommodation and care homes) allocated a new letting. This includes tenants moving into the social rented sector from outside, existing social tenants moving between properties or landlords, and existing social tenants renewing lettings in the same property. All supported housing tenancies should be reported regardless of length.</li>
<li>Starter tenancies provided by local authorities (LAs) and lettings with an introductory period provided by private registered providers (PRPs) should be completed in CORE at the beginning of the starter or introductory period. The tenancy type and length entered should be based on the tenancy the tenant will roll onto once the starter or introductory period has been completed. You do not need to submit another CORE log once the period has been completed.</li>
<li>Room moves within a shared housing unit that result in a different property type or support needs – this is classed as an internal transfer of an existing social tenant to another property.</li>
<li>Existing tenants who are issued with a new tenancy agreement when stock is acquired, transferred or permanently decanted.</li>
<li>Tenants under the Rough Sleepers Initiative or Rough Sleeping Accommodation Programme, where accommodation is permanent.</li>
<li>Households previously provided with temporary accommodation to meet a duty under the homelessness legislation who are allocated a tenancy as a settled home ending the duty (this may be the same property).</li>
<li>Refugees and asylum seekers who have been granted indefinite leave to remain, humanitarian protection or exceptional leave to remain.</li>
<li>Affordable Rent lettings – where up to 80% of market rent can be charged and a new supply agreement is signed.</li>
<li>London Affordable Rent lettings – a type of Affordable Rent available in London through the Greater London Authority (GLA).</li>
<li>Intermediate Rent lettings – where the rent must not exceed 80% of the current market rate (including any service charges).</li>
<li>Rent to Buy lettings – where a discount of up to 20% market rent is charged for a single rental period for a minimum of 5 years. After that period, the tenant is offered the chance to purchase the property (either shared ownership or outright) at full market value.</li>
<li>London Living Rent lettings – a type of Intermediate Rent available in London through the Greater London Authority (GLA).</li>
</ul>
<% end %>
<%= accordion.with_section(heading_text: "Types of lettings you should not create logs for") do %>
<p class="govuk-body">You don’t need to create a log for:</p>
<ul class="govuk-list govuk-list--bullet">
<li>Temporary general needs housing with a fixed period of less than 2 years if they are social or affordable rent. (Temporary lettings for intermediate rent and supported housing should be recorded).</li>
<li>Starter tenancies or lettings with an introductory period that roll onto or convert into the main tenancy. The CORE log should be completed at the beginning of this period.</li>
<li>Changes from sole to joint or joint to sole tenancies, where the number of people in the household has not changed.</li>
<li>Moves within a shared housing unit resulting in the same support needs or property type, even if a new tenancy or licence agreement is issued.</li>
<li>Lettings where no new tenancy agreement is signed.</li>
<li>Where stock is acquired, transferred or permanently decanted and the existing tenants are not issued with a new tenancy agreement.</li>
<li>Mutual exchanges including lettings where registered provider tenants have exchanged homes, for example through the national HOMESWAP system.</li>
<li>Successions and assignments.</li>
<li>Demotion of a secure or assured tenancy, and any subsequent conversion of the demoted tenancy to a secure or assured tenancy.</li>
<li>Lettings made to asylum seekers who are awaiting a decision on their applications for asylum under the Immigration and Asylum Act 1999.</li>
<li>Non-social lettings, including market-rented properties, employer-provided housing where the employer provides financial support, homes for staff of social landlords linked to employment, homes social landlords manage for organisations who are not social landlords, homes social landlords own but lease in entirety to organisations who are not social landlords, and freehold housing with variable charges for services and communal facilities.</li>
</ul>
<% end %>
<%= accordion.with_section(heading_text: "What if someone is reluctant to answer any questions?") do %>
<p class="govuk-body">If a tenant or buyer is reluctant to answer questions as part of a log, you should explain that:</p>
<ul class="govuk-list govuk-list--bullet">
<li>all information they provide is anonymous and will not affect their housing, benefits or other services they receive.</li>
<li>the data they provide is vital in helping to build a complete picture of social housing in England and is used to inform social housing policy.</li>
</ul>
<p class="govuk-body">If a tenant or buyer is still unwilling or unable to answer questions, select the ‘Don’t know’ or ‘Tenant/person prefers not to say’ options.</p>
<p class="govuk-body">Use your account details to sign in.</p>
<p class="govuk-body">If you need to set up a new account, speak to your organisation’s CORE data coordinator. If you don’t know who that is, <%= govuk_link_to("contact the helpdesk", GlobalConstants::HELPDESK_URL) %>.</p>
<p class="govuk-body">You can <%= govuk_mail_to("dluhc.digital-services@levellingup.gov.uk", "request an account", subject: "CORE: Request a new account") %> if your organisation doesn’t have one.</p>
<p class="govuk-body"><strong><%= govuk_link_to guidance_path do %>Guidance for submitting social housing lettings and sales data (CORE)<% end %></strong><p>