diff --git a/app/views/layouts/_footer.html.erb b/app/views/layouts/_footer.html.erb
new file mode 100644
index 000000000..ffba80da2
--- /dev/null
+++ b/app/views/layouts/_footer.html.erb
@@ -0,0 +1,48 @@
+<div class="govuk-width-container ">
+
+  <div class="govuk-footer__meta">
+    <div class="govuk-footer__meta-item govuk-footer__meta-item--grow">
+
+      <h2 class="govuk-visually-hidden">Support links</h2>
+
+      <div class="govuk-footer__meta-custom">
+
+        <h2 class="govuk-heading-m">Get help with this service</h2>
+        <h3 class="govuk-heading-s govuk-!-margin-bottom-1">Online helpdesk</h3>
+        <p class="govuk-body govuk-!-font-size-16">
+          <a class="govuk-link govuk-footer__link" href="https://digital.dclg.gov.uk/jira/servicedesk/customer/portal/4/group/21" target="_blank">CORE helpdesk</a>
+          (opens in a new tab)</p>
+
+        <h3 class="govuk-heading-s govuk-!-margin-bottom-1">Telephone</h3>
+        <ul class="govuk-list govuk-!-font-size-16">
+          <li>Telephone: 0333 202 5084</li>
+          <li>Monday to Friday, 9am to 5:30pm (except public holidays)</li>
+        </ul>
+
+        <h3 class="govuk-heading-s govuk-!-margin-bottom-1">Email</h3>
+        <ul class="govuk-list govuk-!-font-size-16">
+          <li>
+            <a class="govuk-link govuk-footer__link" href="mailto:mhclg.digital-services@communities.gov.uk?subject=CORE">mhclg.digital-services@communities.gov.uk</a>
+          </li>
+          <li>We aim to respond within 2 working days</li>
+        </ul>
+
+        <h2 class="govuk-visually-hidden">Footer links</h2>
+
+      </div>
+
+      <svg aria-hidden="true" focusable="false" class="govuk-footer__licence-logo" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 483.2 195.7" height="17" width="41">
+        <path
+          fill="currentColor"
+          d="M421.5 142.8V.1l-50.7 32.3v161.1h112.4v-50.7zm-122.3-9.6A47.12 47.12 0 0 1 221 97.8c0-26 21.1-47.1 47.1-47.1 16.7 0 31.4 8.7 39.7 21.8l42.7-27.2A97.63 97.63 0 0 0 268.1 0c-36.5 0-68.3 20.1-85.1 49.7A98 98 0 0 0 97.8 0C43.9 0 0 43.9 0 97.8s43.9 97.8 97.8 97.8c36.5 0 68.3-20.1 85.1-49.7a97.76 97.76 0 0 0 149.6 25.4l19.4 22.2h3v-87.8h-80l24.3 27.5zM97.8 145c-26 0-47.1-21.1-47.1-47.1s21.1-47.1 47.1-47.1 47.2 21 47.2 47S123.8 145 97.8 145"/>
+      </svg>
+      <span class="govuk-footer__licence-description">
+        All content is available under the
+        <a class="govuk-footer__link" href="https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/" rel="license">Open Government Licence v3.0</a>, except where otherwise stated
+      </span>
+    </div>
+    <div class="govuk-footer__meta-item">
+      <a class="govuk-footer__link govuk-footer__copyright-logo" href="https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/">© Crown copyright</a>
+    </div>
+  </div>
+</div>
diff --git a/app/views/layouts/application.html.erb b/app/views/layouts/application.html.erb
index 343307b55..7ea45b6e4 100644
--- a/app/views/layouts/application.html.erb
+++ b/app/views/layouts/application.html.erb
@@ -72,34 +72,7 @@
     </div>
 
     <footer class="govuk-footer">
-      <div class="govuk-width-container ">
-        <div class="govuk-footer__meta">
-          <div class="govuk-footer__meta-item govuk-footer__meta-item--grow">
-            <h2 class="govuk-visually-hidden">Support links</h2>
-
-            <div class="govuk-footer__meta-custom">
-              <h2 class="govuk-heading-m">Support and guidance</h2>
-
-              <p class="govuk-body-s">
-                If you have a question, or you've had a problem using this service, please contact us at <%= mail_to "test@mhclg.gov.uk", "test@mhclg.gov.uk", class: "govuk-footer__link" %>
-              </p>
-
-            </div>
-
-            <svg aria-hidden="true" focusable="false" class="govuk-footer__licence-logo" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 483.2 195.7" height="17" width="41">
-              <path fill="currentColor" d="M421.5 142.8V.1l-50.7 32.3v161.1h112.4v-50.7zm-122.3-9.6A47.12 47.12 0 0 1 221 97.8c0-26 21.1-47.1 47.1-47.1 16.7 0 31.4 8.7 39.7 21.8l42.7-27.2A97.63 97.63 0 0 0 268.1 0c-36.5 0-68.3 20.1-85.1 49.7A98 98 0 0 0 97.8 0C43.9 0 0 43.9 0 97.8s43.9 97.8 97.8 97.8c36.5 0 68.3-20.1 85.1-49.7a97.76 97.76 0 0 0 149.6 25.4l19.4 22.2h3v-87.8h-80l24.3 27.5zM97.8 145c-26 0-47.1-21.1-47.1-47.1s21.1-47.1 47.1-47.1 47.2 21 47.2 47S123.8 145 97.8 145" />
-            </svg>
-
-            <span class="govuk-footer__licence-description">
-              All content is available under the
-              <a class="govuk-footer__link" href="https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/" rel="license">Open Government Licence v3.0</a>, except where otherwise stated
-            </span>
-          </div>
-          <div class="govuk-footer__meta-item">
-            <a class="govuk-footer__link govuk-footer__copyright-logo" href="https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/">© Crown copyright</a>
-          </div>
-        </div>
-      </div>
+      <%= render partial: "layouts/footer" %>
     </footer>
   </body>
 </html>