diff --git a/app/services/bulk_upload/lettings/year2024/row_parser.rb b/app/services/bulk_upload/lettings/year2024/row_parser.rb
index 822550887..064aa3f26 100644
--- a/app/services/bulk_upload/lettings/year2024/row_parser.rb
+++ b/app/services/bulk_upload/lettings/year2024/row_parser.rb
@@ -945,9 +945,10 @@ private
       errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.missing_charges", sentence_fragment: charge))
     end
 
-    other_charge_fields.each do |field, _charge|
-      blank_charge_fields.each do |_blank_field, blank_charge|
-        errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.missing_charges", sentence_fragment: blank_charge))
+    # if there were any errors, add an error to all the remaining present charges to make this entire section invalid
+    if blank_charge_fields.any?
+      other_charge_fields.each_key do |field|
+        errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.related_to_missing_charge"))
       end
     end
   end
diff --git a/app/services/bulk_upload/lettings/year2025/row_parser.rb b/app/services/bulk_upload/lettings/year2025/row_parser.rb
index 4521fb369..0745056d2 100644
--- a/app/services/bulk_upload/lettings/year2025/row_parser.rb
+++ b/app/services/bulk_upload/lettings/year2025/row_parser.rb
@@ -944,9 +944,10 @@ private
       errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.missing_charges", sentence_fragment: charge))
     end
 
-    other_charge_fields.each do |field, _charge|
-      blank_charge_fields.each do |_blank_field, blank_charge|
-        errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.missing_charges", sentence_fragment: blank_charge))
+    # if there were any errors, add an error to all the remaining present charges to make this entire section invalid
+    if blank_charge_fields.any?
+      other_charge_fields.each_key do |field|
+        errors.add(field, I18n.t("#{ERROR_BASE_KEY}.charges.related_to_missing_charge"))
       end
     end
   end
diff --git a/config/locales/validations/lettings/2024/bulk_upload.en.yml b/config/locales/validations/lettings/2024/bulk_upload.en.yml
index d0c6269e2..857ce7f57 100644
--- a/config/locales/validations/lettings/2024/bulk_upload.en.yml
+++ b/config/locales/validations/lettings/2024/bulk_upload.en.yml
@@ -58,6 +58,7 @@ en:
             invalid: "Select a valid nationality."
           charges:
             missing_charges: "Please enter the %{sentence_fragment}. If there is no %{sentence_fragment}, please enter '0'."
+            related_to_missing_charge: "You must enter all these fields: basic rent, service charge, personal service charge and support charge. Please enter ‘0' for any types of charges that you don’t issue."
           reasonpref:
             conflict:
               dont_know: "You cannot select 'Don't know' if any of the other reasonable preference reasons are also selected."
diff --git a/config/locales/validations/lettings/2025/bulk_upload.en.yml b/config/locales/validations/lettings/2025/bulk_upload.en.yml
index 0d38dc840..5612750f7 100644
--- a/config/locales/validations/lettings/2025/bulk_upload.en.yml
+++ b/config/locales/validations/lettings/2025/bulk_upload.en.yml
@@ -58,6 +58,7 @@ en:
             invalid: "Select a valid nationality."
           charges:
             missing_charges: "Please enter the %{sentence_fragment}. If there is no %{sentence_fragment}, please enter '0'."
+            related_to_missing_charge: "You must enter all these fields: basic rent, service charge, personal service charge and support charge. Please enter ‘0' for any types of charges that you don’t issue."
           reasonpref:
             conflict:
               dont_know: "You cannot select 'Don't know' if any of the other reasonable preference reasons are also selected."
diff --git a/spec/services/bulk_upload/lettings/year2024/row_parser_spec.rb b/spec/services/bulk_upload/lettings/year2024/row_parser_spec.rb
index 1e3657dbe..091ac68d9 100644
--- a/spec/services/bulk_upload/lettings/year2024/row_parser_spec.rb
+++ b/spec/services/bulk_upload/lettings/year2024/row_parser_spec.rb
@@ -2766,7 +2766,7 @@ RSpec.describe BulkUpload::Lettings::Year2024::RowParser do
             expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "basic rent")])
             expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "service charge")])
             expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "personal service charge")])
-            expect(parser.errors[:field_128]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "basic rent"), I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "service charge"), I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "personal service charge")])
+            expect(parser.errors[:field_128]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.related_to_missing_charge")])
           end
         end
       end
@@ -2787,9 +2787,9 @@ RSpec.describe BulkUpload::Lettings::Year2024::RowParser do
 
           it "adds an error to all charges" do
             parser.valid?
-            expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
-            expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
-            expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
+            expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.related_to_missing_charge")])
+            expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.related_to_missing_charge")])
+            expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.related_to_missing_charge")])
             expect(parser.errors[:field_128]).to eql([I18n.t("validations.lettings.2024.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
           end
         end
diff --git a/spec/services/bulk_upload/lettings/year2025/row_parser_spec.rb b/spec/services/bulk_upload/lettings/year2025/row_parser_spec.rb
index 902985943..84f6bb2a7 100644
--- a/spec/services/bulk_upload/lettings/year2025/row_parser_spec.rb
+++ b/spec/services/bulk_upload/lettings/year2025/row_parser_spec.rb
@@ -2496,7 +2496,7 @@ RSpec.describe BulkUpload::Lettings::Year2025::RowParser do
           expect(parser.errors[:field_124]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "basic rent")])
           expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "service charge")])
           expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "personal service charge")])
-          expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "basic rent"), I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "service charge"), I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "personal service charge")])
+          expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.related_to_missing_charge")])
         end
       end
 
@@ -2515,9 +2515,9 @@ RSpec.describe BulkUpload::Lettings::Year2025::RowParser do
 
         it "adds an error to all charges" do
           parser.valid?
-          expect(parser.errors[:field_124]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
-          expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
-          expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
+          expect(parser.errors[:field_124]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.related_to_missing_charge")])
+          expect(parser.errors[:field_125]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.related_to_missing_charge")])
+          expect(parser.errors[:field_126]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.related_to_missing_charge")])
           expect(parser.errors[:field_127]).to eql([I18n.t("validations.lettings.2025.bulk_upload.charges.missing_charges", sentence_fragment: "support charge")])
         end
       end