diff --git a/app/services/imports/user_import_service.rb b/app/services/imports/user_import_service.rb
index aec227f54..1d1fbc84e 100644
--- a/app/services/imports/user_import_service.rb
+++ b/app/services/imports/user_import_service.rb
@@ -13,8 +13,8 @@ module Imports
     def create_user(xml_document)
       organisation = Organisation.find_by(old_org_id: user_field_value(xml_document, "institution"))
       old_user_id = user_field_value(xml_document, "id")
-      name = user_field_value(xml_document, "full-name")
       email = user_field_value(xml_document, "email").downcase.strip
+      name = user_field_value(xml_document, "full-name") || email
       deleted = user_field_value(xml_document, "deleted")
 
       if User.find_by(old_user_id:, organisation:)