# User roles as modelled in the system

## External users

The primary users of the system are external data providing organisations: Local Authorities and Private Registered Providers (Housing Associations). These have 2 main user types:

- Data coordinators – administrators for their own organisation, can also complete logs
- Data providers – complete the logs

Additionally there are Data Protection Officers (DPO), which for some organisations is a separate role, but in our codebase is modelled as an attribute of the user (i.e. a data coordinator or provider can additionally be a DPO). They are responsible for ensuring the organisation has signed the data sharing agreement.

## Internal users

- Customer support (help desk) – can administrate all organisations
- ADD statisticians – primary consumers of the data collected via CDS/DAP


# Personas

These personas reflect the research carried out to date (November 2021) on real world users of the service.

## External personas from data providing organisations

Data collector:
![Data collector](images/personas/data-collector.jpg)

Data inputter:
![Data inputter](images/personas/data-inputter.jpg)

Team manager:
![Team manager](images/personas/team-manager.jpg)

Systems expert:
![Systems expert](images/personas/systems-expert.jpg)

Strategic decision maker:
![Strategic decision maker](images/personas/strategic-decision-maker.jpg)

## Internal Personas

Helpdesk:
![Helpdesk](images/personas/helpdesk.jpg)

Analyst/CORE team:
![Helpdesk](images/personas/analyst.jpg)

Policy maker:
![Policy maker](images/personas/policy-maker.jpg)

Additional support providers (training and technical maintenance):
![Additional support providers](images/personas/other-support-providers.jpg)

## External personas from governing body

Data downloader/analyst (external to DLUHC):
![Data consumer](images/personas/data-consumer.jpg)