A support role exists that can see all case logs

app/models/user.rb

@@ -25,12 +25,17 @@ class User < ApplicationRecord
     data_accessor: 0,
     data_provider: 1,
     data_coordinator: 2,
+    support: 99
   }.freeze
 
   enum role: ROLES
 
   def case_logs
-    CaseLog.for_organisation(organisation)
+    if support?
+      CaseLog.all
+    else
+      CaseLog.for_organisation(organisation)
+    end
   end
 
   def completed_case_logs

spec/factories/user.rb

@@ -11,6 +11,9 @@ FactoryBot.define do
     trait :data_protection_officer do
       is_dpo { true }
     end
+    trait :support do
+      role { "support" }
+    end
     created_at { Time.zone.now }
     updated_at { Time.zone.now }
   end

spec/models/user_spec.rb

@@ -64,6 +64,14 @@ RSpec.describe User, type: :model do
       expect { user.is_data_protection_officer! }
         .to change { user.reload.is_data_protection_officer? }.from(false).to(true)
     end
+    context "when the user is a Customer Support person" do
+      let(:user) { FactoryBot.create(:user, :support) }
+      let!(:other_orgs_log) { FactoryBot.create(:case_log) }
+
+      it "has access to logs from all organisations" do
+        expect(user.case_logs.to_a).to eq([owned_case_log, managed_case_log, other_orgs_log])
+      end
+    end
   end
 
   describe "paper trail" do